Thank you for your interest in Community Care Plan’s provider portal, PlanLink.

PlanLink gives participating providers the ability to:

  • Confirm member eligibility
  • Request authorizations
  • View authorization status
  • View claim status / send electronic claim appeals
  • Send messages to Community Care Plan (CCP)

To get started, please click below:

PlanLink Application Guidelines

IMPORTANT INFORMATION

Please read all information below before you start the application process:

  • Who Should Request Access?
    • We recommend PlanLink portal access for any office staff who request authorization, check auth status, check claim status, send claim appeals, or regularly call CCP to ask questions.
    • Only users who intend to log in to PlanLink at least once a month should request access.
    • If an account remains inactive for 60 days (i.e., no login for 60 days), it will be locked, and can only be unlocked by calling the PlanLink Support Desk at (844) 514-1494.
  • Who Should not Request Access?
    • If you only need to lookup member eligibility, we recommend using our Guest Eligibility feature as no login credentials are required. To access this feature, click here.
    • If you only need to lookup basic claim status, we recommend using our Guest Claims feature as no login credentials are required. To access this feature, click here.
    • For more information about these features please contact the PlanLink Support Desk at PlanLink@ccpcares.org or (844)514-1494.
  • System Requirements
    • Each user must have access to a mobile device to perform multi factor authentication on their 1st login of the day.
    • PlanLink can be accessed by iPads running iOS 14 or later, Safari browser, or with Android tablets using Chrome browser. The browser must accept cookies and be enabled to run JavaScript.
      • Chrome browser on iOS is not supported
      • Native Android browser and other 3rd party browsers are not supported
  • Designating a Sponsor

    CCP requires the designation of a Sponsor when a Group requires access to PlanLink. The Sponsor must be a CCP Credentialed Provider or an administrative leader for an Ancillary Provider (e.g., HH, DME, Hospital). The Sponsor agrees to the following responsibilities:

    • Approve the PlanLink Site Manager(s) by signing the Sponsor Designation section of the CCP PlanLink Site Manager Designation Form
    • If there are any changes to the Designated Sponsor or Site Manager(s), provide a revised CCP PlanLink Site Manager Designation Form to CCP
    • Communicate to CCP immediately if:
      • The Site Manager(s) indicated on this form leaves the practice/ vendor
      • The practice/vendor is no longer contracted with CCP
      • You (the Sponsor) leave the practice/ vendor
    • The Sponsor is not required to complete an individual application, only to sign the Sponsor Designation section.
  • Site Managers Must Have PlanLink Access
    • All portal users (including the Site Manager) are considered PlanLink Users. However, Site Managers are users with additional security access and responsibilities.
  • Site Managers

    Each Credentialed Physician Practice or Ancillary Provider/Vendor requesting access must designate at least one Site Manager. The Lead Site Manager must be an Office Manager/ Administrator/ Agency Director for the practice/ vendor requesting access.

    The Site Manager is responsible for:

    • Signing the System Access Request Forms for all PlanLink users requesting access within their office/group.
    • Inactivating PlanLink users who have left the practice/ vendor, immediately upon their termination.
    • Completing a monthly Site Verification in PlanLink.
      • Site Verification is a function that allows the Site Manager(s) to validate the PlanLink access for all employees and the providers associated with the practice/ vendor’s PlanLink account.
    • If the practice/ vendor is no longer contracted with CCP, contact us immediately at (844) 514-1494
    • Provide a revised CCP PlanLink Site Manager Designation Form to PlanLink@ccpcares.org if there are any changes to the Designated Sponsor or Site Manager(s).
    • We recommend a second Site Manager to assist with these responsibilities.
  • Please Note: Failure to complete the monthly Site Verification process in a timely manner will cause all associated users to have their access blocked. It is recommended that two (2) Site Managers are designated to share responsibilities and provide an administrative backup.
  • PlanLink Users
    • Each person with access to PlanLink is called a PlanLink “user.” Each user must have an associated PlanLink “Site Manager”.
    • Each PlanLink user must have a unique PlanLink account. It is prohibited to share username/password. This action may result in termination of your access.
    • All PlanLink users must carefully read and acknowledge receipt of the associated IT security policies (You will be prompted on this step during the application process).
    • All PlanLink users must designate a 4-digit PIN. It is imperative that each user chooses a PIN that they can remember. This information is required to verify the user’s identity when calling the PlanLink Support Desk.
  • The Tax ID and Group NPI are required to permit access to authorizations and claims.
Continue

Completing the PlanLink Application

Now that you’ve read the Application Guidelines, to request access to PlanLink, simply follow these steps:

IMPORTANT: The Lead Site Manager must be the first person to complete the application process. All other users in the group will need to obtain the group’s Application Key from the Site Manager.

1
Site Manager starts Process

The Lead Site Manager provides all required information first, then shares the system-generated Application Key with the second Site Manager and any staff who need PlanLink portal access.

2
Other staff complete app

The second Site Manager and all staff must obtain the Application Key from the Lead Site Manager and complete their individual applications via e-Apply. The Application Key ensures that all user applications are linked.


3
Print, initial and sign

All users must print their applications, initial and sign where indicated.


4
Scan and email to CCP

Scan your initialed and signed application and email it to CCP at PlanLink@ccpcares.org

Start Application

Frequently Asked Questions

For more information, you have several options:

  • Any office personnel that check member eligibility, request authorizations, status of authorizations and claims status.
  • The Agency Director, Office Manager or Medical Director must complete a PlanLink access application form designating them “Lead Site Manager(s)” or “Secondary Site Manager(s)”.
  • We strongly recommend that both a Lead Site Manager AND a secondary Site Manager be designated to share Site Manager responsibilities.
  • To ensure the security of patient information, each individual who uses PlanLink must have their own unique PlanLink user ID and password. They must also be verified on a monthly basis by their Site Manager.
  • The PlanLink Site Manager must login to PlanLink at least once every thirty (30) days to confirm that all PlanLink users and providers associated with their office/group should still have access and verify that all providers in the group are still valid.
  • In addition, if a staff member or provider leaves the group or no longer needs access to PlanLink, the Site Manager must terminate access immediately.
  • PlanLink Site Managers will also receive occasional emails notifying them of any enhancements or updates to the PlanLink portal. It is essential that Site Managers share this information with all PlanLink users in their office/group.
  • The group Tax ID and group NPI allow PlanLink to merge each providers’s office/group with the linked group of users. This allows each group to successfully request authorizations and review claims within the same group in the PlanLink portal.

Contact Us

If you have additional questions, please send us a message:

We will reply to your message within 3 business days. For urgent questions, please call the PlanLink Support Desk at 844-514-1494.